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Addressing VoIP call quality issues

Voice over Internet Protocol (VoIP) solutions have been enabling businesses to enjoy lower call rates and plenty of exciting call features. But with faulty VoIP implementation comes call quality issues. Let’s discuss some of these problems that you might encounter and what you can do to fix them.

AI is a boon for eCommerce

Once the stuff of science fiction, artificial intelligence (AI) is currently on track to becoming a key part of modern businesses. According to experts, 2020 is the year that 85% of all customer interactions with a business will occur via machine learning programs.

Office 365 hacking: What you need to know

With over 150 million active subscribers, Office 365 is, unsurprisingly, on top of hackers’ minds. And now, hackers are using a technique that doesn’t even require users to give up their credentials. Learn how they do it and get protected.
A phishing scam that harvests users’ credentials
The latest cyberattack on Microsoft Office 365 involves harvesting users’ credentials.

Helpful Mac keyboard shortcuts you should be using

Pointing and clicking with a mouse is great. There are times, however, where using the mouse to perform simple tasks interrupts productivity and slows you down. Try these helpful Mac keyboard shortcuts to help you work more efficiently.
Minimizing (or “Docking”) the front app window: Command + M
Use this combination when you have several apps, browsers, or Finder windows open and want to minimize the active one.

What can unified communications do for your business?

Unified communications is a great opportunity to leverage several different communications platforms to reach suppliers efficiently, maintain a good flow of internal information, and interact with customers effectively.

What is unified communications?
Unified communications (UC) allows you to manage all your communications as one piece of architecture rather than as several different components patched together.

Increase productivity with Office 365 and Surface

Microsoft recently showcased Surface, a line of touchscreen-based laptops and tablets that run on the latest version of Windows. These gadgets boast compact builds, sharp displays, and other top-of-the-line specifications. And the best part is, all of these devices can integrate seamlessly with Office 365 to help you achieve optimum productivity.