Addressing VoIP call quality issues

Voice over Internet Protocol (VoIP) solutions have been enabling businesses to enjoy lower call rates and plenty of exciting call features. But with faulty VoIP implementation comes call quality issues. Let’s discuss some of these problems that you might encounter and what you can do to fix them. Choppy voice The main factor in disjointed, […]

What can unified communications do for your business?

Unified communications is a great opportunity to leverage several different communications platforms to reach suppliers efficiently, maintain a good flow of internal information, and interact with customers effectively. What is unified communications? Unified communications (UC) allows you to manage all your communications as one piece of architecture rather than as several different components patched together. […]

Your business’s future is bright with VoIP

Voice over Internet Protocol (VoIP) is a phone system that’s been around for over two decades. Though that may seem surprising, it actually makes sense because that’s about how long the internet has been mainstream, and VoIP needs an internet connection to function. Small- and mid-sized businesses (SMBs) should definitely consider VoIP if they want […]

Why telephony and VoIP attacks continue

Hackers will never stop looking for new ways to hurt your business. One way is through launching denial-of-service (DoS) attacks on Voice over Internet Protocol (VoIP) systems. Read on for a complete rundown of this cyberthreat. Denial-of-service attacks The end goal of any DoS attack is to overwhelm a system with so many requests that […]

Preventing theft of service in VoIP

VoIP phone systems use the internet just like any PC. Therefore, hackers can gain access to your servers and data network through VoIP phones. Understanding how to combat theft of service in VoIP is critical, so if you want to learn how to do it, read on. What is theft of service? Internet-based phone systems […]

Why QoS matters for VoIP

If you are looking to deploy a Voice over Internet Protocol (VoIP) system, or planning to upgrade your existing infrastructure, consider several key factors. One of the most essential aspects you should look at is Quality of Service, or QoS. To make sure your provider will deliver optimal service with minimal downtimes, ask them these […]

Do you need VoIP this holiday season?

The holiday season is upon us — and businesses are likely to experience their phones ringing off the hook. As a business owner, you need to make sure that your Voice over Internet Protocol (VoIP) systems are ready to cope with the holiday rush. To ensure crystal clear calls, follow these useful VoIP system tips. […]

VoIP on-the-go

Businesses can benefit a lot from implementing a VoIP solution. However, without proper management and IT support for VoIP, you may see a negative impact on your productivity. You’ll experience limited communication from both customers and employees, especially when it comes to mobile or remote workers. The challenge is how you can expand your VoIP […]

VoIP’s hold message options are easy

A CNN survey revealed that 70% of callers in the US who are put on hold in silence hang up within 60 seconds. That’s why businesses are looking into different on-hold options to keep customers happy and are finding wonderful solutions from VoIP systems. When an operator asks a client for permission to put them […]

Business phones: Things you need to know

Should you consider adopting new phone systems for your business? In this article, we define the different types of phone systems, their differences in life cycles, and technology options in the past and the present. Read on to learn more. Different phone systems Telephones have come a long way from when they first came about […]