Personalizing service with video chat

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer.

WebRTC vs VoIP: competing or complementary?

Although some critics are labeling the newest tool in the internet-based telecommunications field a “VoIP killer,” nothing could be further from the truth. The reality of the situation is that this new technology, WebRTC, is here to make it even easier for customers to contact your business using the internet.

Avoid voice attacks with security updates

Malware delivered via email should be the least of businesses's worries. Aside from common malware, businesses have to protect their VoIP systems from call jacking, eavesdropping, and denial-of-service attacks. So how exactly can you protect your business from these serious threats? The answer: a session border controller (SBC) with the latest security patches.

Mingo: Skype’s improved mobile app

In an effort to revamp its somewhat popular mobile app, Skype is launching Skype Mingo. The new version improves upon its predecessor's shortcomings and aims to become an Android user’s ultimate communication tool. Whether or not Skype will succeed is still unclear, but the new app certainly looks promising.

What Apple’s CallKit is all about

Over-the-Internet telephony systems, otherwise known as VoIP (Voice-over-Internet Protocol), have made personal and business communications much easier since they were first introduced. Communicating via the internet is undoubtedly a viable, cost-efficient substitute for traditional telephone systems, and enterprises of all sizes are smart to adapt to it.

Microsoft offers Insider Program for Skype

One of the latest innovations from Microsoft involves various popular Insider Programs. The newest of these is a Skype Insider Program. Available for all desktop and mobile operating systems, this program will grant business owners and individuals access to more frequent updates and new, special features to one of the most important voice over internet protocol (VoIP) applications on the market.

Unified Communications: all you need to know

Unified Communications (UC) may be a solution to problems and potential issues a business may not even realize it has. The process of integrating multiple communications into a singular communication process can be both daunting and exciting. To determine whether or not UC are right for your company, learn more about their pros and cons by reading on.