How Rightacres Property Group partnered with Intelligent to Cost Effectively Manage IT
Increasing business efficiency with Managed IT Services
Rightacres is one of Wales’ leading commercial property groups, specialising in the creation of flexible and functional workspaces. With an extensive portfolio of property development expertise and a successful track record in the development of offices, business parks and industrial estates, Rightacres focus on delivering solutions to meet their customers’ needs.
As a demanding organisation, Rightacres emphasised the need for a consistent and reliable IT support provider to allow them to focus on the efficient running of business operations. They required a cost effective, hassle-free option that included end user support plus the proactive maintenance and monitoring of all networks and servers to eliminate costly downtime and increase overall levels of productivity across the business.
- We proposed a hands-on IT support and management system to increase network and server efficiency to guarantee the smooth running of business operations
- We included competent network maintenance that encompassed the monitoring of the businesses technology to ensure the quick detection of potential network issues
- We also included 24-hour access to our support helpdesk for the speedy resolution of any IT related problems
- Guaranteed response times and SLA’s in place
As a result of our flexible approach to IT support, Rightacres have benefitted from increased levels of efficiency and productivity across the business as well as complete peace of mind. Should an IT issue arise, they have access to our telephone support service and remote computer assistance as well as onsite support to ensure minimum disruption to business operations. Rightacres also benefit from a regular report to monitor their support contract and ensure cost efficiency.
“Working with the team at Intelligent IT it’s very clear that they understand us and our industry. Intelligent IT provide a first class, personal service and we regard them as a trusted IT partner.
By partnering with Intelligent IT we benefit from reliable IT infrastructure and rapid response times. Their proactive approach ensures that we are protected against potential disasters and our productivity has increased”