IT Support Services
If your business relies heavily on IT infrastructure then it is important to engage an experienced and professional IT company that delivers high quality and sound IT support and advice.
Our team of dedicated and highly qualified engineers and analysts provide an unparalleled level of technical expertise to ensure that complex and mission critical systems are running as efficiently as possible.
Our support options comprise a range of programmes covering the maintenance of desktops, servers & networking hardware and end user support.
Whether you require a complimentary IT service or a fully managed, outsourced IT service we have a package that’s right for you.
Our Packages
Flexi support is ideal for cost conscious businesses that want a professional support service without the extensive or pro-active features of PRO Support or Total Care Support. It’s also suitable for larger companies looking to complement existing in-house IT staff by providing backup support and holiday/sickness cover.
Features/Benefits
- Access to dedicated helpdesk facility
- Remote & telephone based support
- Email Support
- Server & Desktop support
- Guaranteed Response Times
- You Control the costs
Pro support is ideal for businesses that want a proactive IT support service that provides unlimited access to a dedicated helpdesk and remote support. Our proactive 24×7 monitoring service gives you the assurance that if anything issues occur with your IT infrastructure then we’ll be alerted to and fix the problem before you know it’s occurred.
Features/Benefits
- Access to dedicated helpdesk facility
- Unlimited Remote & telephone based support
- 24×7 Proactive server & critical application monitoring
- Email Support
- Server & Desktop support
- Guaranteed Response Times
- Backup Monitoring
- Network Management & Support
- Management Reporting
Total Care is ideal for businesses that are dependent on IT infrastructure and don’t want to take the risk of downtime. Total Care is designed to proactively manage your whole IT infrastructure 24×7 with remote monitoring and unlimited on-site support with guaranteed response times.
Features/Benefits
- Access to dedicated helpdesk facility
- Unlimited Remote & telephone based support
- 24×7 Proactive server & critical application monitoring
- Email Support
- Server & Desktop support
- Guaranteed Response Times
- Backup Monitoring
- Network Management & Support
- Management Reporting
- Antivirus & Anti-spam management
- Patch Management
- Unlimited Onsite Support
- Scheduled Maintenance & Audits
| FEATURES | FLEXI SUPPORT | PRO SUPPORT | TOTAL CARE |
|---|---|---|---|
| ACCESS TO HELPDESK SUPPORT |  |
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| EMAIL SUPPORT | |
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| SERVICE LEVEL AGREEEMENT (SLA) | |
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| HARDWARE & SOFTWARE SUPPORT | |
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| EMAIL MANAGEMENT | |
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| 24 X 7 SERVER MONITORING | |
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| BACKUP MONITORING | |
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| NETWORK MANAGEMENT & SUPPORT | |
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| MANAGEMENT REPORTING | |
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| ANTIVIRUS MANAGEMENT | |
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| PATCH MANAGEMENT | |
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| ONSITE SUPPORT | |
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| *Intelligent IT Support Services Comparison Matrix. | |||
